How Zscaler Engineers Get to RCA in Minutes
Chris Umbel runs site reliability for Zscaler, a global zero-trust security cloud. His team handles 150,000 alerts and 120 incidents monthly - often pulling 30+ engineers per bridge.
The problem wasn't dashboards or data. It was getting to root cause fast enough to matter.
If you're drowning in alerts and war rooms keep growing, this is for you. Chris walks through what worked, what didn't, and the specific changes that freed up real engineering capacity.
In this on-demand session, you'll see how Zscaler:
Sixty-minute resolutions down to fifteen
30%+ less toil pulled onto every bridge
How they validated AI before trusting it
Featuring
Chris Umbel
Sr. Principal SRE, Zscaler
Josh Grose
Head of GTM, Resolve AI
What you'll learn
From sixty minutes to fifteen
AI-driven root cause analysis cut time-to-resolution by three quarters on the incidents that used to dominate the week.
30%+ less toil per bridge
Fewer engineers pulled into each incident bridge, which handed the team back real capacity for proactive work.
Trust first, then rely
How Zscaler validated AI accuracy before letting it anywhere near real incident triage and remediation.
Watch the full session
Chris Umbel on 150,000 alerts and 120 incidents a month — and the specific changes that finally moved the needle.